Know Before You Come

Your first visit, step by step.


No referral needed for most appointments, and no guesswork. Here’s what to expect when you visit The Good Joint for the first time. For everything else, see our new patient information.

First, we listen

We start with what brought you in, your health history and what you want to get back to.

Then, we assess

We take the time to understand what’s happening and identify what may be contributing to your concerns.

We make a plan

We explain what we’ve found and build a clear, personalised plan around your needs and goals.

Then, we get to work

Where clinically appropriate, treatment can begin during your first appointment.

No Surprises

Rebates, funds & fees.


Most patients with eligible private health cover can claim on the spot and pay only the gap. Here’s what you need to know before your visit.

  • HICAPS: Claim eligible private health insurance rebates on the spot and pay only the remaining gap.
  • Private health insurance: We accept all major Australian private health funds, subject to your level of cover.
  • DVA: Eligible Gold and White Card holders welcome, with appropriate referrals and approvals.
  • WorkCover: We accept eligible Queensland and NSW workers’ compensation claims.
  • Medicare: Rebates available for eligible allied health services through a GP Chronic Condition Management Plan.
  • No referral needed: Book directly for chiropractic, physiotherapy, osteopathy, acupuncture and remedial massage when attending privately.

Questions about fees or rebates? Get in touch.

Reception desk at the Good Joint clinic, Mermaid Beach

Help starts here

Conditions we treat


From everyday aches and injuries to complex and ongoing health concerns, explore the conditions our Gold Coast healthcare team can help you manage.

A man receiving a neck massage from a therapist in a clinical setting.

What This Looks Like

Immediate Therapy


What to wear: with the amount of hands on therapy required the ideal outfit is something loose fitting or gym attire such as tights and sports bra. This allows us to best do our job get stuck in and fix your pain

You’ll be welcomed by your practitioner. The first step will be to completely understand your injury and how it has been affecting you.

Once we have diagnosed the injury then we will know how to proceed and will get started with hands on therapy.

A woman lying on a treatment table receiving physical therapy from a therapist in a clinic with large windows.

Lasting Change

Beyond Your First Visit


With your consent, we’ll start with physical therapy to get you moving and feeling better. Some modalities that may be included are:

  • Movement Assessment

  • Active release therapy

  • Soft tissue Release

  • Dry needling

  • Cupping

  • Joint mobilisations or manipulation

  • Manual Lymphatic Drainage

  • Exercise therapy

A woman smiling while helping a shirtless man stretch on a treatment table in a physical therapy clinic.

We'll Take It From Here

Your First Visit


Feeling better is one thing. Staying that way is the bigger goal.

When you have transitioned from being in pain, and alleviate your symptoms, our team will turn the focus on your long-term success with injury rehabilitation.

Too often the same injuries come back because people fail to follow their rehab after the pain is gone.

At The Good Joint we emphasise the importance of strengthening your weak areas to restore full confidence in your body!

Good health is connected health


We've partnered with some of our favourite local businesses and premium brands, bringing extra value to The Good Joint community.

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The Good Joint spine mascot